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Returns & Refunds

Returns: Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We DO NOT refund postage to return your item.

 

Exchanges: We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customercare@laboutique21.co.uk

 

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. La Boutique 21 are only liable for mis-placed orders that are purchased with tracked shipping. Address to send the good: DLDWR, LAB21, 1st Business Centre, Newcastle upon Tyne, NE6 5XB

 

Sale Items: Please note that items purchased in the Black Friday Weekend & Cyber Monday Sale are not eligible for returns or refunds. For all returns & refunds contact: customercare@laboutique21.co.uk

 

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